Nairobi · Same-day diagnosis
Motors, rollers, airbags, control boards, remotes and power supplies — mechanical, electrical, pneumatic and electronic faults, fixed by technicians who understand how the chair actually works.
Send us three things
To help us diagnose faster — before a technician even leaves the workshop — send these over WhatsApp:
Osaki, Human Touch, Kahuna, Ogawa, Infinity or another make — whatever is printed on the chair or manual.
Show us what happens (or doesn’t) when you press power, recline or start a massage program.
Westlands, Karen, Lavington, Kileleshwa, Kilimani, Parklands — or tell us your estate and we’ll confirm coverage.
Common problems we repair
| Symptom | Likely system | Most common cause |
|---|---|---|
| Chair won’t power on | Electrical / power supply | Blown fuse, failed PSU board, damaged power cord |
| Rollers stuck or uneven | Motor / gear / belt | Worn drive belt, stripped gear, motor failure |
| Rollers making noise | Mechanical | Dry bearings, misaligned roller track, debris obstruction |
| Airbags not inflating / leaking | Pneumatic | Solenoid valve failure, perforated airbag, pump fault |
| Remote not responding | Control / electronics | Dead remote battery, IR sensor fault, control board |
| Chair resets mid-session | Electronics / power | Voltage fluctuation, overheating, control board fault |
| Heating function not working | Electrical | Faulty heating element, thermal fuse, wiring break |
| Leg rest won’t extend | Mechanical / motor | Leg rest motor failure, gearbox fault, obstruction |
How we work
Most repair shops swap parts until something works. We test each system in order, so you only pay for the part that’s actually faulty.
WhatsApp or call, with photos or video of the chair and the problem. We pre-assess before dispatching a technician.
Power supply, fuse, wiring and switches — the most common cause of a “dead” chair, and the cheapest to fix.
Motors, gears, belts and rollers checked for wear, obstruction or misalignment.
Air pump, solenoid valves, tubing and airbags tested under pressure.
Control board, sensors, remote and wiring harness checked for fault codes and signal continuity.
We explain the fault and cost before starting. We test every function through a full massage cycle before we leave.
Brands we repair
We repair all massage chair brands available in Kenya — whether purchased locally, imported from the USA, Asia, or Europe.
Transparent pricing
These are indicative price ranges for common massage chair repairs in Nairobi. Every job is quoted individually after diagnosis — we never start work without your approval.
| Repair / Service | Description | Est. Price Range |
|---|---|---|
| Diagnosis visit | Full system inspection at your home in Nairobi | KES 2,500 |
| Drive belt replacement | Roller mechanism belt — most common repair | KES 4,000 – 7,000 |
| Motor replacement | Roller or recline motor — parts + labour | KES 8,000 – 18,000 |
| Airbag repair / replacement | Single or multiple airbag zones + solenoid | KES 5,000 – 12,000 |
| Control board repair | Main PCB or sub-board diagnosis and repair | KES 8,000 – 20,000 |
| Power supply repair | PSU board replacement or repair | KES 5,000 – 10,000 |
| Remote replacement | Replacement remote or IR receiver repair | KES 3,000 – 8,000 |
| Heating element replacement | Back or seat heating element | KES 4,000 – 9,000 |
| Preventive maintenance | Full system service, lubrication & inspection | KES 4,000 – 6,000 |
Recent repairs
Diagnosis found a worn drive belt in the roller mechanism. Belt replaced and mechanism re-tensioned; chair tested through a full massage cycle.
Solenoid valve failure isolated with a pressure test. Valve replaced, airbags cycled and checked for even pressure across all zones.
Traced to a control-board fault triggered by voltage fluctuation. Board repaired and a surge-safe power routine set up for the client.
Common questions
Diagnosis visit from KES 2,500 (deducted from repair cost if you proceed). Repairs vary: belt and roller repairs from KES 4,000, control board repairs from KES 8,000, airbag repairs from KES 5,000, motor replacement from KES 8,000. We always provide a clear quote before starting — no surprises.
All brands — Osaki, Human Touch, Kahuna, Ogawa, Infinity, Fujiiryoki, Panasonic, iRest, Luraco, Real Relax, Titan, Daiwa, Brookstone, Synca, and all other imported brands. If it's a massage chair and it's in Nairobi, we repair it.
Yes. All our repairs are done on-site at your home or office — massage chairs are too heavy to transport. We cover Westlands, Karen, Lavington, Kileleshwa, Kilimani, Parklands, Gigiri, Runda, Upper Hill, South B, Eastleigh, Kasarani and all Nairobi estates. Send a WhatsApp video first for a remote pre-assessment.
Most common causes in order: blown fuse (cheapest fix), failed power supply board, faulty power switch, or a damaged power cord. Less commonly, a control board failure. We test the electrical system first before touching more expensive components — so you only pay for what's actually faulty.
Yes. We repair and replace massage chair airbags, solenoid valves, air pumps and air tubing. We pressure-test the full pneumatic system before and after repair to confirm all airbag zones are working correctly.
Most repairs (belts, motors, airbags, power supplies) are completed same-day or within 24 hours. Control board repairs and parts sourcing for less common brands may take 2–5 days. We give you a realistic time estimate before starting.
Yes. All repairs come with a 90-day warranty on parts and labour. If the same fault recurs within 90 days of our repair, we return and fix it at no additional charge.
Yes. We accept M-Pesa, cash, and bank transfer. Payment is made after the repair is completed and you have tested the chair — we don't take full payment upfront.
Where we work
Workshop base & fastest response across Westlands, Parklands and Chiromo.
Homes, offices & gated compounds across Karen, Langata and Hardy.
Apartments & standalone homes in Lavington, Kileleshwa and Kilimani.
Embassy residences, expat homes and high-end apartments in Gigiri, Runda and Muthaiga.
Residential & small clinics across Parklands, Spring Valley and Lower Kabete Road.
Hotels, offices, showrooms and apartments along Mombasa Road, Syokimau and Athi River.
Residential estates, apartments and homes across South B, South C and Nairobi West.
Roysambu, Kasarani, Garden Estate, Kahawa Sukari and Thika Road estates.
Jobs completed by our technicians across Nairobi. Click any photo to view full size.
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Piga Simu 0742 245720